Title:  Commercial Admin Team Leader

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Commercial Admin Team Leader

Francis Street, Hull

£34,924 - £36,762 per year

40 hours per week

We have an opportunity for a Commercial Admin Team Leader to join our team based in Hull. The main purpose of this role is to lead and motivate a high-performing team to deliver efficient, high-quality service to multiple stakeholders including our customers. Manage workflows, including shared inbox operations, ensuring timely communication, clear task ownership and strong KPI performance against agreed SLA's.

The role of Commercial Admin Team Leader will include:

• Identify trends and use lessons learnt exercises to make recommendations for service improvement
• Lead and motivate a team to monitor the delivery of quality services within the Property Hub
• Build and maintain relationships with key stakeholders, actively identifying any shortfalls in service delivery
• Implement appropriate and timely training that enhances the stakeholder experience and satisfaction levels
• Review key performance indicators against agreed SLA's to assist with decision making regarding target setting

Skills and experiences:

• Recent experience in a similar role
• Proven experience delivering customer service excellence
• Experience of delivering service and process improvements and operational efficiencies using appropriate technology
• Experience of people management and development, preferably in a high-volume transactional environment
• Working knowledge of relevant regulations and good practice
• Basic knowledge of information systems and databases
• Intermediate Microsoft 365

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £34,924 per annum (rising to £36,762 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 23 August 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.