Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy.
Inclusion is one of our values, guiding how we act every day.
Our work to embed an inclusive environment for our customers and colleagues is based on an understanding that treating everyone fairly is not about treating everyone the same. It’s about appreciating that each person is an individual and understanding their needs. It's about continually learning, listening to diverse voices, and working in a way that ensures everyone feels respected, valued, included and heard.
We know that having an inclusive culture makes for a happier, more engaged, more productive workforce, better decision making, more innovation, improved risk management, and improved customer service. It’s good for our staff and good for our customers.
Our diversity and inclusion strategy
We have a diversity and inclusion strategy, Inclusion for All, which sets out how we plan to achieve those goals, and how we’ll track our progress.
Our second Inclusion for All strategy runs from 2024-2026 and aims to broaden the scope of our diversity and inclusion work, with a greater focus on our customers, being data informed, and ensuring that we’re delivering equity in our workplaces and the communities we serve.
We worked closely with our colleagues and our customers to develop the strategy, listening to their diverse voices to understand how we can design and deliver services that truly meet their needs.
Our strategy has four objectives:
Know our customers – we want to be a trusted partner to our customers, recognising their diversity and putting them at the heart of all we do.
Attract, retain and develop diverse talent – we’ll seek to enhance the diversity of our workforce at all levels, ensuring we reflect and understand the communities that we work in.
Provide accessible and inclusive workplaces and services - remove barriers and create environments that achieve equitable outcomes for both colleagues and customers.
Embed an inclusive culture - create a culture where differences are valued and everyone can thrive and reach their full potential.
Read a simplified version of our Inclusion for All Strategy 2024 – 2026 (PDF 1.3MB)..
