Accessibility Statement

We are committed to reducing barriers for anyone with disabilities by making our digital services more accessible, inclusive and easy to use for all.

This accessibility statement applies to this entire website.

Below, you can find information on our compliance with Web Content Accessibility Guidelines and Standards, what we’re doing to improve accessibility and what we’ve done so far. If you experience any accessibility issues while using the website, please get in touch.

Compliance status

As of 26 June 2026, our website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Standards. We understand that some parts of our website are not fully accessible and are actively working towards fixing this.

We want as many people as possible to be able to use our websites. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are actively working on rebuilding our website which should fix any problems related to the above. If you are unable to do any of these things, please get in touch.

How we test our websites

We monitor and asses the accessibility of our website regularly using leading accessibility solution Silktide, checking against their scoring system. We keep up to date with any accessibility issues flagged and are actively working to fix them.

Once our website rebuild has been completed, we intend to conduct testing by users with a range of disabilities, with some using assistive technology, to conduct a detailed report that we can use to resolve any further issues.

How accessible is our website?

We’re aware that some parts of our website are not fully accessible. You can see a list of any issues we currently know about below.

If you find that any of our content is not accessible and wish to request an alternative format, please get in touch and we’ll aim to respond as soon as possible.

Non-compliance with accessibility regulations

  1. PDFs and other non-HTML documents – Some documents may not meet accessibility standards. To improve access for all users, we are actively working toward converting important content like policies into accessible web pages where appropriate.
  2. Third-party content – Documents from external parties are elements that we have no control over.
  3. Forms – We’re aware that there may be certain issues on our online forms that could cause problems for some users.

Other identified issues

In addition to the issues above, further issues were identified on this website following an accessibility review in June 2026.

  • WCAG 2.0 A 2.1.1 – Functionality is not currently available to all keyboard users.
  • WCAG 2.2 AA 2.5.7 – Drag and drop functionality does not have an accessible alternative.
  • WCAG 2.2 AA 2.5.8 – Interactive components are not far enough apart.
  • WCAG 2.2 AAA 2.4.13 – Controls do not clearly indicate when they are selected.
  • WCAG 2.1 AAA 2.2.5 – Pages with inactivity time limits may cause data loss.

As a result of this, we are aware that some areas of our websites may cause difficulties for customers who use assistive technology. As part of our ongoing commitment to digital accessibility, work is scheduled to resolve these problems within the next year. We will continue to update this accessibility statement as work continues.

What we’re doing to improve accessibility

We regularly scan our website, working alongside our digital partners to address new and outstanding accessibility issues. While we have made progress recently, in areas such as ensuring headings include text and form controls have labels, we are aware that there are many accessibility problems on our website.

A project is underway to rebuild the website with accessibility at the forefront. We intend to fix any outstanding problems with this project and ask for your patience as this project continues.

What to do if you cannot access parts of our website

If you’re unable to access parts of our website or need information in a different format, please get in touch.

In your message, please include:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example: braille, large print, audio versions of our communications or customisable electronic formats.

We aim to respond to you as soon as possible.

Alternatively, if you need extra help in using computers, the web and assistive technology, we recommend the BBC's My Web, My Way website. The site provides information to help you use the accessibility features of your computer in order to make it easier to use the web.

Reporting an accessibility problem on our website

We’re always looking for ways to improve the accessibility of our website. If you find any problems that you think we should be aware of, or think there’s something we’re overlooking, please get in touch with:

  • the web address (URL) or title of the page where the problem was encountered.
  • a description of the problem.
  • the device, browser and any assistive technology you are using.

We'll respond to you as soon as possible.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations') that we adhere by. 

If you get in touch with us with a complaint and you're not entirely happy with our response or the outcome, please contact the Equality Advisory and Support Service (EASS).

Adapting your experience to your needs

We have made the site as usable as we can, but you might have a better experience if you change the settings on your computer to suit your individual needs.

For example you might change the site’s colours, increase the text size, or have the site spoken aloud.

To help your experience using accessibility features already on your computer, or by installing extra assistive technologies, try these sites:

Adaptations

Changing the colours

We've tried to use colours that make the words on our web pages easy to read, but understand that some users may have trouble with reading text on certain background colours. You may be able to change the colours in your browser.

Making the text bigger

You may be able to change the text size within your browser.

Skipping to the main content

If you are using a screen reader or keyboard to navigate, we have added a 'Skip to main content' link at the top of every page. This allows you to skip the navigation and reach the page's main content quicker.

Translating the website

If you would like to translate this website into another language, the Google Translate widget in the header of the website can translate pages into more than 60 languages.

Please note that Sanctuary is not responsible for the content of Google Translate and cannot guarantee the reliability of the translations provided.

Browser support

Our website works best on the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Firefox
  • Safari

These browsers are the most commonly used, covering over 98% of all web users. We recommend upgrading to the latest version of your browser for the best experience. 

Further information on how to customise your internet browser can be found here:

  1. Google Chrome
  2. Microsoft Edge
  3. Firefox
  4. Safari

iOS and Android Support

Both iOS and Android include system-level accessibility tools, including full voice control for hands-free use.

iOS

Android