Title:  Technology Business Analyst

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Technology Business Analyst 

Worcester based with a balance of home and office working

£39,659-£41,746 per year

35 hours per week- Monday to Friday 9am to 5pm

The Technology Business Analyst role sits within the Technology department which is responsible for delivering technology capability within Sanctuary Group to ensure employees have access to the systems they need to perform their duties.

As a Technology Business Analyst you would work with business stakeholders and technical teams to define, analyse, and deliver technology-enabled solutions that support service improvements and organisational goals.

The role of Technology Business Analyst will include:

• Partner with internal and external customers to document user and customer requirements using a range of user and customer research methods that enable the implementation of effective change and the realisation of improved or transformed customer/user outcomes
• Deliver and support the production of requirements (functional and non-functional, including CX/UX), business process mapping and modelling and general technology related consultancy requiring analytical support
• Support Technology testers and operations teams in their testing and preparation for adopting a solution prior to its deployment and during transition into service
• Manage relationships, communicate effectively and maintain good working relationships with customers and stakeholders, identifying any shortfalls in service delivery and ensure they are dealt with appropriately, escalating issues where appropriate

Skills and experiences:

• Proven experience in Business Analysis or a related discipline
• Proven experience of producing quality business documentation / artefacts (BRD / BPM)
• Proven experience of business requirements definition (functional, non-functional and CX/UX), leading to technology implementation
• Strong communication, (written and verbal), and relationship building skills
• Advanced Microsoft 365 and Microsoft Visio

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your well-being is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £37,414 with an additional policy allowance of £2,244 per annum (rising to £39,383 with an additional policy allowance of £2,363 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 14 January 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.