Title:  Metering and Billing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Metering and Billing Officer

Blackwall Reach, London

£35,216 - £37,070 per year

37.5 hours per week

We have an opportunity for a Metering and Billing Officer to join our Community Heating and Power Team based in London. The main purpose of this role is to provide a high quality and responsive communal heating metering and billing service putting customers at the heart of all we do. To ensure effective management of all heat and hot water accounts including the setting up of new heating accounts on new developments.

The role of Metering and Billing Officer will include:

• Ensure that timely and accurate statements of energy consumption and charges for heating and hot water are generated and distributed to residents each month
• Support effective contract management of metering and billing services delivered by a third party provider
• Support effective recovery of all Energy charges to residents connected to one of the communal heat networks
• Heat and hot water consumption is billed based on actual usage rather than estimated
• Monitor the efficiency of the metering and billing system
• Ensure that billing information for Housing properties are kept up to date
• Work closely with site services  manager and external  contractors and partners
• Provide a main point of contact for customers making enquiries on their heating and hot water accounts
• Liaise with development and property services teams to ensure that accounts and tariff information is set up for newly built properties

Skills and experiences:

• Proven experience either in the Housing or Energy sector
• Numeracy and literacy to a minimum GCSE Grades A-C or equivalent
• Experience of presenting debt recovery cases in court
• Experience of working with multiple contracts, contractors and external agencies
• Strong verbal and written communication skills
• Good organisational skills and ability to prioritise own workloads
• Understanding of the principles of customer care
• Basic Microsoft 365

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Role salary is £35,216 (rising to £37,070 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 8 March 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.