Title:  Team Secretary

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Team Secretary

Worcester based with a balance of home and office working

£28,369 - £29,862 per year

37.5 hours per week

We have an opportunity for a Team Secretary to join our Housing Operations Team based in Worcester, to deliver, co-ordinate, improve, maintain and monitor effective and efficient administrative systems to

support the delivery of services in accordance with policies, procedures and relevant regulations.

The role of Team Secretary will include:

• Deliver, improve and maintain effective and efficient administration systems, including identifying and implementing new administrative systems as required
• Support the team by ensuring accurate and timely information is collected, collated, prepared and presented
• Assist in the maintenance of financial records and undertake financial transactions and payment processing
• Oversee the arranging of meetings including agendas, attendance, information preparation, minute-taking and follow-up administration to ensure effective organisation and record keeping
• Co-ordinate and plan team tasks and support the delivery of action plans to meet team targets

Skills and experiences:

• Literacy and numeracy equivalent to passes in GCSE English and Maths
• NVQ3 in relevant area (e.g. business administration, customer service)
• Experience of providing administrative services
• Recent experience of providing administrative support to senior management
• Some knowledge of housing and other relevant legislation
• Ability to work independently and use own initiative

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Role salary is £28,369 (rising to £29,862 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 09 January 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.