Title:  Senior Shared Services Manager - AP and AR

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Senior Shared Services Manager - AP and AR

Worcester based with a balance of home and office working

£71,550 - £75,316 per year

35 hours per week

We have an opportunity for a Senior Shared Services Manager - AP and AR to join our team, based in Worcester. This role will sit in the Corporate Shared Service Centre, managing or Accounts Payable and Accounts Receivable Teams.

Accounts Receivable manage payments coming into the Group, ensuring everything is posted accurately and timely. They are also responsible for reconciling bank accounts, managing suspense and creating charges on customer accounts.

Accounts Payable manage payments made by the Group, ensuring our suppliers are paid promptly. They process all supplier invoices, customer refunds and forms, manage queries and ensure regulatory requirements/submissions are made on time.

The role of Senior Shared Services Manager - AP and AR will include:

• Leading the Accounts Payable and Accounts Receivable Teams through a period of transformation, supporting managers to embed new processes, metrics and KPI's allowing us to deliver high quality services that meet the current and future needs of the Group
• Support delivery of the CSSC Strategy and Roadmap to meet our objectives and ensure policies and procedures are implemented as appropriate
• Establish and review key performance indicators and service standards
• Ensure that accurate records are maintained to meet all regulatory and statutory requirements
• Provide clear guidance, advice and support on operational practices to ensure compliance with Group policy, relevant legislation and best practice in order to minimise risk to the organization
• Build manage and maintain relationships with key stakeholders

Skills and experiences:

• Proven experience of managing Accounts Payable and Accounts Receivable Teams in a Shared Service Centre through periods of change
• Experience of delivering against a strategic plan and managing conflicting deadlines and resources is essential
• Considerable knowledge and experience of relevant regulations, legislation and current best practices
• Proven experience of analysing and diagnosing problems and implementing effective solutions
• Robust experience in the use of SAP systems
• Comprehensive experience of managing and developing people

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £64,460 with an additional policy allowance of £7,090 per annum (rising to £67,852 with an additional policy allowance of £7,463 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)   

Closing Date: 22 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.