Title:  Regional Performance Manager

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Regional Performance Manager

Worcester with a balance of home and office working

£44,192 - £46,517 per year plus Company Car or Car Allowance

35 hours per week

We have an opportunity for a Regional Performance Manager to join our Property Services leadership team based in Worcester. This position sits within compliance delivery reporting to the head or national head of service, working alongside the managers in each region. There are currently 8 managers. Property Services is responsible for delivering high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal customers and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

The role of Regional Performance Manager will include:

• Leading the analysis, development and reporting of regional operational and financial performance insight to drive operational and performance efficiencies and mitigate risk
• Supporting the efficient delivery of services through effective operational and commercial awareness, budgetary management, supporting management of any third party suppliers to achieve value for money
• Managing the provision of consistently high quality timely and meaningful information to senior management and external departments
• Working closely with the property services management team to identify performance improvement issues and improvement actions
• Increasing internal engagement with key functions such as the work scheduling team and improve customer satisfaction, delivering and maintaining an effective organisational culture
• Building and managing effective relationships with key stakeholders to identify areas which require monitoring and reporting for performance improvement, identifying and ensuring that regional issues and shortfalls are addressed and effective service delivery
• Leading the review of agreed performance management objectives across all functions within the region and across all areas of the governance structure
• Supporting the resolution of escalations, incidents and complaints across the region. Work closely with key stakeholders acting as a regional point of contact
• Promoting and managing good decision making across the region, reviewing, implementing and maintaining performance systems and processes to ensure compliance with required legislation and good practice, improve economic and financial performance and ensure continued financial viability

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Business or data analyst qualification to level 3 or currently undertaking the qualification.  As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.  Copies and CSCS cards will not be accepted.
• Recent experience and knowledge of the Construction and/or the Gas sector.
• Proven experience in working with others to deliver projects, including indirect reports and third-party suppliers
• Comprehensive experience of SAP and Field Service Management (FSM) software 
• Experience of data management and analysis
• Proven experience of using project planning tools to effectively manage projects
• Comprehensive experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery
• Excellent senior stakeholder liaison and relationship building
• Proven experience in developing solutions in line with business strategies whilst meeting business and user needs
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £44,192 per annum (rising to £46,517 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £50,505 based on 40 hours per week rising to £53,163 after 12 months service and subject to satisfactory performance

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 5 March 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.