Title:  Product Owner - CRM

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Product Owner - CRM

Worcester based with a balance of home and office working

£68,850 per annum

35 hours per week – Monday to Friday, 9am to 5pm

Temporary position for up to 12 months

We have an opportunity for a Product Owner - CRM to join our team based in Worcester. This job sits within Affordable Housing, which provides a range of affordable homes and support services in England and Scotland, delivering services at a competitive cost to meet the needs of our customers. This includes general needs housing, supported housing, shared ownership, housing for older people and home ownership accommodation. It also provides housing related services including lettings, income management, tenancy management and customer support.

The role of Product Owner – CRM will include:

• Define and communicate the Product vision and strategy in alignment with Customer and business goals
• Develop and manage the Product roadmap setting clear priorities collaborating with Executive and Senior Leadership to ensure the Product aligns with Group Strategy
• Own and manage the Product backlog, ensuring continuous prioritisation based on customer needs, value, risk and effort. Lead the team of Product Owners to ensure that user stories and requirements are clearly defined and actionable
• Collaborate with Stakeholders, maintain close relationships to set and manage stakeholder expectations, providing regular high quality progress updates, communicating risks and upcoming deliverables
• Responsible for the delivery of solutions that meet customer needs, working with internal and external customers and supporting the team of Product Owners to manage the implementation of service and product improvements that meet the current and future needs of our customers
• Identify potential risks to Product development and delivery and develop mitigation strategies. Resolve conflicting requirements and drive solutions for complex issues in collaboration with other business areas
• Continuously gather and analyse customer feedback, conducting research to inform Product improvements and identify areas of challenge, utilise the research to drive initiatives to improve customer experience and maximise delivery value

Skills and experiences:

• Degree, management qualification or relevant professional qualification
• Comprehensive experience of developing and communicating product vision and strategy
• Proven experience in defining product roadmaps, managing product backlogs and defining benefit cases that align with business strategies and meet customer and user needs
• Proven experience in working collaboratively across functional boundaries as part of a matrix team including indirectly working with third party suppliers
• Significant experience of managing stakeholders
• Significant working knowledge of Field Service Management (FSM) systems and SAP

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £64,460 with an additional policy allowance of £4,389 per annum

View the job profile (if the link is unavailable please visit the Sanctuary careers website)   

Closing Date: 13 February 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.