Title:  Legal Services Officer - Disrepairs

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Legal Services Officer – Disrepairs

Worcester based with a balance of home and office working

£32,244 - £33,941 per year (pro rata)

35 hours per week

We have opportunities for Legal Services Officers – Disrepairs to join our Housing Litigation team, based in Worcester. The jobs sit within Legal Services which provides legal assistance and support to the Group to ensure compliance and regulator requirements are met.

We have one Permanent and one Temporary role for up to 12 months available.

The role of Legal Services Officer - Disrepairs will include:

• Providing accurate and timely legal advice and information, often within short timescales, for the purpose of supporting front line staff across the Group
• Undertaking advice work delivering high quality legal services, including the provision of accurate and timely legal advice
• Supporting in relation to Landlord and Tenant matters in line with relevant legislation and regulations
• Taking ownership of managing an individual caseload of pre-action claims against the Group for Housing Conditions claims
• Coordinating, communicating and maintaining relationships with internal and external customers

Skills and experiences:

• Paralegal experience or similar working within Litigation
• Experience of handling an independent caseload with a good attention to detail
• Working knowledge of Landlord and Tenant law, statutory provisions and current best practice is desirable
• Excellent interpersonal skills and a strong ethos for team working
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Effective 1st April role salary is £32,244 per annum (rising to £33,941 per annum after 12 months, subject to satisfactory performance) (pro rata)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 25 March 2025

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.