Title:  Care Enquiry Advisor

Care Enquiry Advisor - Six Month Secondment 

Worcester

£27,521.640 per annum

35 hours per week

Why join the Care Enquiry Hub team?

We have the opportunity to make a difference to our enquirers’ lives right at their first contact with us.  Experience has taught us that the very first phone call to a care home can be a scary, emotional and often guilt-riddled experience for the enquirer who is calling on behalf of their loved one.  Being a part of the Care Enquiry Hub is your opportunity to be at the very forefront of an individual’s care journey and to set the scene ready for the excellent care families will receive in the homes when they join us.

You’ll be helping to shape the way we answer and manage new enquiries into our homes.  If you’re interested in working together with our homes to provide a comforting and professional first line response and you really believe in Sanctuary Care’s vision to enrich lives, we’d like to hear from you. 

Here’s some more detail……. 

Have excellent interpersonal skills, including empathy when communicating with people who are looking for care for their loved ones

• Be an essential part of Sanctuary Care Sales and Marketing team providing outstanding customer service, with detailed knowledge of our care homes

You will be based in Sanctuary Care’s head office in Worcester. However, occasional visits to our care homes will be required to have a full understanding of the service we provide.

The role of the Care Enquiry Advisor will include:

Speaking with customers both on the phone and online, with the objective of booking enquirers to visit the homes

• Following up enquiries with both customers and Sanctuary Care homes
• Ensuring the enquiries system is up to date
• Improving the marketing and sales process in Sanctuary Care
• Using your own initiative as well as seamlessly working in a team

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

• A contributory pension scheme
• 25 days leave  (rising to a maximum of 30 days) plus bank holidays
• Life Assurance
• Health & well-being plans
• Discounted products & services
• Personal advice and counselling
• Family-friendly arrangements
• Tax efficient benefits
• Learning and development opportunities

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time.  Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.