Title:  Asset Performance Administrator

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Asset Performance Administrator

Worcester based with a balance of home and office working

£25,844 - £27,209 per year

35 hours per week – Monday to Friday – 9:00am to 5:00pm

We are seeking an Asset Performance Administrator to join our team based in Worcester. This role sits in the Property Performance Asset Management team within Property Services. We are a team of 5, with this role reporting directly to the Asset Performance Analyst. Our team provides effective and comprehensive support in improving and maintaining data management of our properties, ensuring accuracy and consistency on our systems.

The role of Asset Performance Administrator will include:

• Delivering, improving, maintaining and monitoring effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
• Supporting with the permissions for improvements process ensuring all requests are handled accordingly in line with Sanctuary Group procedure
• Supporting the management of mailboxes, ensuring emails are categorised accordingly and responded to within suitable timeframes
• Supporting the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Supporting the arranging of meetings including attendance, information preparation, minute taking and follow up administration, to ensure effective organisation and record keeping.
• Contributing, as appropriate, to special programmes and projects in support of the Group's values and objectives

Skills and experiences:

• Confidence working with data, spreadsheets and reporting tools
• Strong organisational skills and high attention to detail
• Excellent communication skills and the ability to build positive working relationships
• Proactive approach to solving problems
• Experience in an administrative, data-focused or property related role
• Literacy and numeracy equivalent to passes in GCSE English & Maths

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Effective 1st April role salary is £25,844 per annum (rising to £27,209 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 01 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.