Title:  Deputy Retirement Communities Manager

Deputy Retirement Communities Manager

Rose Manor, Telford, Ketley Park Road, Telford, TF1 5FH

£25,688 - £27,040 per annum

37.5 hours per week - Monday to Friday, including occasional weekends and evenings

Sanctuary Supported Living is delighted to be recruiting for a Deputy Retirement Communities Manager at Rose Manor, Telford.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Deputy Retirement Communities Manager will include:

• Providing support to encourage our customers with mental health needs / learning disabilities to maximise their own potential and independence
• Supporting the delivery of an effective housing management service which meets all legislative and regulatory requirements, including management of buildings, grounds, contracts, and void process
• Supporting the management of relationships within the service to improve better outcomes with customers, staff, volunteers, and the local community in line with our Values
• Supporting and promoting compliance with safeguarding policies and procedures and maintain awareness of changes in legislation and good practice in service delivery
• Assisting in tenancy management, ensuring prospective and existing customers understand their rights and responsibilities relating to their tenancy agreements
• Assisting customers to pay rent and service charges, ensuring that the process is understood, eligible benefits claimed and agreements for repayment of any debt are made
• Supporting the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion

• Recording and updating relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information

Skills and experiences:

• A passion for working with older people
• Ability to work on your own initiative

• High levels of motivation, flexibility, and communication
• Ability to lead staff and implement a positive customer experience
• Experience of achieving Key Performance Indicators (KPIs)
• Ability to communicate effectively with staff, customers, and other key stakeholders
• Experience of managing staff and volunteers

• Experience of working in a retirement village setting or and understanding of our customer group
• Experience of ensuring contractual compliance

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• 28 days annual leave (including public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 217704

Closing Date: 12 May 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.