Title:  Void Systems Officer

Void Systems Officer

Base office location can vary dependent upon suitable candidate

Hybrid working - The suitable candidate will be expected to work form their nearest office location, 3 days per week. 

£28,294.50 per annum

37.5 hours per week

In this high-profile role, the Void Systems Officer will be responsible for updating internal systems efficiently and accurately whilst liaising with maintenance teams and operational staff to ensure that void properties are let within timescales to meet KPIs.

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

The role of Void Systems Officer will include:

• Reviewing CSC void processes and making recommendations for improvement that heighten service and promote best practice
• General administrative tasks to include; updating SAP, ordering furniture, quality checking data and writing reports on void performance and re-let figures
• Managing the overall void process, ensuring staff are updated with relevant changes and liaising with operational staff concerning each step of the void and tenancy commencement process
• Monitoring team performance against targets and implementing appropriate actions to ensure we meet or exceed service level agreements

Skills and experiences:

• Recent administration experience working in a similar role or customer environment
• Some experience of analysing data and diagnosing problems
• Excellent communication skills allowing you to build strong working relationships at all levels
• Good knowledge of Microsoft Word and Excel and SAP
• The ability to work independently, working to tight deadlines and prioritising workload
• Some experience working in a supported housing or care environment would be desirable

• A real team player with the ability to multi-task and solve complex queries

Your rewards 

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive: 

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling 

• Company-paid life insurance 

• Parental leave arrangements and annual leave purchase scheme 

• Company-funded training and ongoing career development opportunities 

• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks 

• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements 

Some rewards are subject to a qualifying period or other criteria – visit our website for more information. 

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials. 

Before you apply 

• We can only accept applications from individuals with the right to work in the UK. 

• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. 

• Internal candidates should apply via their internal careers account. 

• We may close this advert early, so please apply as soon as possible. 

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.