Title:  Customer Supporter

Customer Supporter

Jazz Court, Ashmead Square, Scarborough, YO11 3EY

£11.90 per hour

12 hours per week, 6 hours Saturday and 6 hours Sundays.

Sanctuary Supported Living is delighted to be recruiting for a Customer Supporter at Jazz Court, Scarborough.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Customer Supporter will include:

• Providing front of house reception duties
• Developing innovative and varied individual and group activities
• Promoting and evaluating activities for customers, enabling them to reach their own potential
• Assisting and encouraging customers to access and maintain a level of integration into the wider community
• Working with other staff to ensure a clean and comfortable environment is maintained

Skills and experiences:

• Experience of developing and leading customer involvement activities
• Previous experience working with a similar customer group is desirable
• Good interpersonal and customer care skills
• Experience with working to deadlines and prioritising work loads
• Basic Microsoft Word and Excel skills
• NVQ2 in Health and Social Care, or willing to work towards
• Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities
• The full time equivalent for this role is 37.5 hours

Job Reference: 217719

Closing Date: 12 May 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.