Title:  Service Delivery Manager

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Service Delivery Manager

Rochford, Essex

£43,921 - £46,232 per year

40 hours per week

We have an opportunity for a Service Delivery Manager to join our South East team, to lead a team of 15 to 20 multi trade operatives, who are carrying out day to day repairs and maintenance within the Essex region. In this role, you will be inspecting properties when they become vacant and identifying repair and refurbishment requirements, managing a team of operatives, and coordinating the delivery of a high quality and cost effective service that responds to customer, organisational and financial needs.

The role of Service Delivery Manager will include:

• Ensure the effective management of the field engineers and technicians, to ensure that the correct level of suitably trained and experienced resources are available / on-site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times
• Manage the delivery of all our field-based works on behalf of Property Services to support performance delivery, audit and compliance of legislation, to include regular monthly audits, checking of all aspects of documentation and physical remedial works for both self-delivery and subcontract works
• Support, monitor and review constantly, both self and sub-contractor delivery and performance, and as required review Risk Assessments and produce site specific written scheme to ensure a robust maintenance regime is loaded onto the business systems
• Provide technical support to the field engineers and assist in improving business efficiency without compromising compliance
• Support the review of weekly engineers paperwork exceptions escalated by audits, and associated statutory certification for content, quality and compliance to mitigate any risk and maximise opportunity
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
• Make recommendations to both the Health and Safety and Property Services teams on improvements to systems and mitigate any H&S or Business critical risks

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to: ILM membership (The Institute of Leadership) and NVQ Level 3 in a core trade subject, or currently undertaking the qualification.  As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.  Copies and CSCS cards will not be accepted
• Proven experience of working to deadlines and prioritising workloads
• Proven experience analysing and diagnosing complex problems and implementing effective solutions
• Working knowledge of the application of Health and Safety legislation
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Ability to extract and interrogate data from computer systems
• Excellent interpersonal and customer care skills
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 3 September 2026

Candidates are required to submit a covering letter as part of their application. The covering letter should explain why you are interested in the role and demonstrate how your experience and skills meet the requirements of the post. This information will form part of the shortlisting process.

If you are applying internally, don't forget to use your internal careers account to submit your application.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.