Title:  Administration Officer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Paignton

£28,376 - £29,870 per year

40 hours per week – Monday to Friday

This opportunity is for an Administration Officer to join our Gas Operations Team in Paignton. The position sits within Property Services, who are responsible for delivering high quality and cost-effective gas appliance servicing, Landlord Gas Safety Certificates, boiler repairs and domestic boiler and heating system installations within the social housing sector.

The role of Administration Officer will include:

• Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
• Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

Skills and experiences:

• Previous experience working in social housing is desirable
• Previous experience working within a domestic gas/compliance team is desirable
• Recent experience of undertaking a similar role
• Proven experience of working to deadlines and prioritising workloads, both for self and others
• Some experience of working with data, including inputting and updating databases
• Good organisational and planning skills
• Good communication skills, including both written and spoken English

About us

We provide in-house domestic gas repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,376 per annum (rising to £29,870 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 2 weeks internal and external

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.