Title:  Fraud Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Fraud Officer

Base office location may vary dependent upon suitable candidate - balance of home and office working

£37,232 - £43,111 per year (dependant on base location)

37.5 hours per week – Monday to Friday, 09.00 to 17.00

We have an exciting opportunity for a Fraud Officer to join our Housing Team. The role will involve the coordination, prevention, detection and reporting of tenancy fraud across Sanctuary Housing. You will advise, support and work with local teams, external stakeholders and specialist contractors to help identify potential cases of fraud and where appropriate, take action to recover properties which are being fraudulently occupied. 

The role of Fraud Officer will include:

• Acting as a subject matter expert on tenancy fraud issues, supporting and advising others on complex cases 
• Working with Local Authority fraud teams following up on reports of potential fraud
• The preparation of court and prosecution files to a professional standard for any proceedings related to housing fraud where representation from Sanctuary is required
• Provide regular reports to senior management on outstanding and completed cases, including any cases which are being taken through the courts system

Skills and experiences:

• Good knowledge of the legislation in relation to Tenancy Fraud and of policy and best practice relating to investigatory powers
• Previous experience of working in a similar investigative role
• Ability to develop and deliver presentations, write reports to a variety of audiences and coordinate activities at a national level
• Good communication, interpersonal and organisational skills
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role Salary is dependent on successful candidate’s home location as below:

• London - £40,955 per annum (rising to £43,111 after 12 months, subject to satisfactory performance)
• South East - £39,094 per annum (rising to £41,151 after 12 months, subject to satisfactory performance)
• Elsewhere in the UK - £37,232 per annum (rising to £39,192 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 01 January 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.