Title:  Gas Planner

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Gas Planner

Glasgow based with a balance of home and office working

£28,375- £29,869 per year (pro rata)

Full time 40 hours per week

Mon - Fri 08:00-17:00

Part time 20 - hours per week

Mon - Fri 10:00-14:00

We are recruiting 3x Gas Planners (2x full time 1x part time) working within Sanctuary Property Services in our Glasgow Office.

The role of Gas Planner will include:

• Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Assist in the production of quality statistical information on key performance indicators such as satisfaction  levels and response times to assist managers in target setting, performance monitoring and implementing
• improvements
• Maintain effective filing systems, database records and processes that enable accurate recording and  timely provision of information, ensuring they are as user friendly and accessible as possible

Skills and experiences:

• Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
• Experience of using multiple systems and processes to effectively schedule a field Workforce
• Working knowledge of relevant regulations, legislation and good practice
• NVQ2 in Customer Service or Business Administration (or similar)
• Ability to extract and interpret data from a number of sources

Why work for us?

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £26,290 with an additional policy allowance of £2,084 per annum (rising to £27,674 with an additional policy allowance of £2,194 per annum after 12 months, subject to satisfactory performance) (pro rata)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 21 January 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.