Title:  Gas Operations Manager

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Gas Operations Manager

Ely, Cambridgeshire based with a balance of home and office working

£58,674 per year, plus company car or car allowance

40 hours per week

We have an opportunity for a Gas Operations Manager to join our team in the East Region, managing a team of 23+ Gas Engineer, 3 Service Delivery Managers and Works Coordinators. For this role you will be expected to manage the delivery of a high quality and cost-effective Gas Maintenance Service that responds to customer, organisational and financial needs.

The job sits within Sanctuary Maintenance Contractors Limited (SMCL). SMCL is responsible for delivering ahigh quality and cost-effective property repairs and refurbishments, estate services, gas servicing and installation and maintenance service across the UK to both internal and external clients.

The role of Gas Operations Manager will include:

• Manage the recruitment, performance and development of quality staff to ensure that the required skilled staff are available to meet the needs of the service
• Manage the operational delivery of a cost-effective Internal Maintenance service by operating within

appropriate financial policies and procedures and agreed budgets

• Manage the coordination, communication and maintenance of relationships with internal and external

customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately

• Assist in drafting and reviewing relevant policies and procedures and effectively communicate and implement these, ensuring effective application of good practice and legal compliance
• Assist in the effective management of the Internal Maintenance service to ensure the timely achievement of business targets and contribute to the development of growth opportunities in accordance with the strategy

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, Energy efficiency qualification, Gas Auditing Qualification, HTR1, Water Regulations (WRAS)- or currently undertaking the qualification.  As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.  Copies and CSCS cards will not be accepted.
• Degree, management qualification or relevant professional qualification
• Experience of managing multi-site maintenance contracts in a commercially focussed role
• Operating within a performance focussed environment, delivering key performance Indicators
• Demonstrate achievement in project management
• Proven track record managing a direct labour operation or internal maintenance service
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £58,674 per annum

View the job profile (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 8 March 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.