Title:  Guest Services Manager

Guest Services Manager

Bayards Court, Dartmouth

£35,936.16 per annum

39 hours per week

Delivering hospitality that feels effortless

We’re looking for a Guest Services Manager to join our team at Bayards Court in Dartmouth. In this role, you’ll oversee the smooth running of key back-of-house operations, ensuring every detail reflects the quality and values that define Vivant Care.

From managing service standards to creating an environment that feels welcoming and well-organised, you’ll be the person who makes sure everything behind the scenes supports an exceptional experience for residents and guests. If you’re proactive, detail-driven and passionate about hospitality, this is the role for you.

Your role

• Oversee guest services including concierge, dining, housekeeping, events and home presentation
• Lead and motivate hospitality teams to deliver exceptional resident experiences
• Develop varied, inclusive hospitality offerings that promote well-being
• Manage budgets for catering, events and housekeeping; ensure cost efficiency
• Build strong relationships with residents, families and stakeholders; resolve issues promptly
• Recruit, train and mentor staff; foster a collaborative, high-performing team
• Ensure compliance with health and safety regulations and maintain luxury standards
• Evaluate service delivery, recommend improvements and implement best practices
• Provide duty management support and respond to complaints professionally
• Conduct audits and inspections to uphold cleanliness and operational excellence

Your skills

• Degree, management qualification or relevant professional certification (preferably in catering, hospitality or related field)
• Recent experience in a similar leadership role
• Proven ability to manage catering and domestic services in a care/support environment
• Knowledge of building regulations, catering legislation and Health & Safety compliance
• Experience in budget preparation, cost control and meeting deadlines
• Strong people management skills with experience leading teams
• Ability to analyse problems and implement effective solutions

Your rewards

You deserve more than the basics. That’s why, alongside 25 days’ annual leave (rising to 30, plus bank holidays), occupational sick pay linked to length of service, and a pension matched up to 7%, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and paid volunteering days
• Company-funded training and ongoing career development opportunities
• Flexible working options
• Exclusive retail discounts, Cycle to Work, and brand-new salary sacrifice electric car schemes

Some rewards are subject to a qualifying period or other criteria – please get in touch for more information.

Why Vivant? With over 25 years of experience from Sanctuary Care behind us, Vivant Care is built on a foundation of trusted expertise and a bold vision for the future of care. When you join Vivant Care, you’re not just stepping into a role – you’re helping shape a new standard for later-life living.

Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.vivant-care.co.uk/jobs or follow us on socials.

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Before you apply

• We’re currently only accepting applications from those with the right to work in the UK.
• If you’re applying internally, please use your internal careers account to submit your application.
• We may receive a high volume of applications and reserve the right to close this advert early – so don’t miss out, apply as soon as you can.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Vivant Care is a subsidiary of Sanctuary Housing Association, an exempt charity.