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Title:  Apprentice - Business and Administration


Chester, North West, GB, CH1 2HQ

Department:  Customer Services
Operation:  Sanctuary Housing
Requisition Number:  50168

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.



Apprentice – Business and Administration


  • 1 Year Fixed Term Contract


  • Centurion House, Chester


  • Starting Salary Year 1: £9,126 per annum


  • 37.5 hours per week – Monday to Friday, 9am to 5pm


Why work for us?


Sanctuary Housing is one of the UK’s leading social landlords providing around 100,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.


This is an exciting opportunity to join our award winning Apprenticeship programme. In partnership with a market leading training provider - Lifetime Training - the programme offers you a chance to study for an NVQ / QCF Level 2 nationally recognised qualification, while contributing to the success of a fast-paced, constantly evolving organisation.


This job is based in our Chester office and reports into Sanctuary Group’s Customer Service Centre (CSC).  The CSC focuses on customer service excellence and delivers a range of services for all of our customers across the Group. 


This exciting Apprentice opportunity will see you delivering a customer focused and professional service to customers who visit the local office in person and who also communicate with us via other means.  The role will also provide quality administrative support to the team by supporting the delivery of a high quality, cost effective housing service.


The role of Apprentice will include:

  • Supporting the smooth running of the day-to-day administration tasks carried out in the front of house office
  • Delivering excellent customer service via the telephone, email and face to face
  • Handling payments as well as incoming and outgoing post
  • Ensuring all email workload is handled within appropriate timescales


Skills and experiences:

  • A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
  • A good knowledge of Microsoft Office packages (including Word, Excel and Outlook)
  • Ability to manage and prioritise your own workload on a daily basis – ensuring that your work is planned effectively so that deadlines are met
  • Excellent accuracy and attention to detail
  • Great communication and customer service skills both verbal and written
  • Adaptable and able to work well as part of a team
  • Enthusiastic to develop as an individual and progress your career


Ready to join us?


As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:


  • A pension scheme with employer contributions from Sanctuary
  • 25 days leave (rising to a maximum of 30 days) after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and wellbeing plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities


Please note that initial contact to shortlisted applicants will be via Lifetime Training who will be in contact for an initial discussion about the role and to run through their standard Apprentice eligibility checks.


Closing Date: 19 September 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity..

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