Title:  Call Handler

Night Call Handler

Parade Enterprise Centre, Blacon CH1 5HN

£19,837 - £21,980 per annum

28 hours per week – 11pm – 7am - working four on, four off

Sanctuary Supported Living is delighted to be recruiting for a Night Call Handler at Parade Enterprise Centre, Blacon.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Night Call Handler will include:

• Undertaking responsive and proactive call handling duties
• Responding to emergency calls in a customer focused, calm and friendly manner
• Maintaining effective filing systems
• Supporting the achievement of service standards

Skills and experiences:

• Experience of working in a customer centre or customer service environment is essential
• The ability to work under pressure
• Proven experience of administration relating to customer service and complaints
• Proven experience of effective communication at all levels

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities
• The full time equivalent for this role is 37.5 hours
• Role salary is £18,033 per annum with an additional policy allowance of £1,804 per annum, rising to £18,982 with an additional policy allowance of £1,899 per annum after completion of successful 6 month probationary period (rising to £19,982 with an additional policy allowance of £1,998 per annum after 12 months, subject to satisfactory performance)

Job Reference: 217667

Closing Date: 9 May 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.