Title:  Resident Engagement Coordinator - Part Time

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Resident Engagement Coordinator – Part Time

Homeworking - Occasional visits to one of our offices may be required

£17,155 - £20,839 per year

22.5 hours per week – Monday, Tuesday & Thursday

Are you great with people, super organized, and up for a challenge?

That’s what we’re looking for to join our small and very committed team. Your enthusiasm, commitment, and organizational skills are more important than where you are based or whether you have previous experience in housing.

In this national role you will work with residents and colleagues at all levels supporting the engagement team and helping us drive improvement in our Housing and Supported Living services based upon residents’ views and experiences.

The role of Resident Engagement Coordinator will include:

• Delivering high quality customer service to our engaged residents
• Develop and maintain effective and efficient administration systems to support the delivery and reporting of really great engagement
• Organising travel and accommodation, for our involved customers to make sure they get to where they need to be in the way that works best for them
• Arranging meetings, taking minutes and following up on the actions
• Supporting the team with coordination of consultations and the collation and presentation of responses

Skills and experiences:

• NVQ3 in relevant area (e.g. business administration, customer service) or knowledge and ability at an equivalent level
• Recent experience of undertaking a similar function
• Proven experience of developing effective working relationships at all levels leading to the successful delivery of service
• Good communication, interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Role Salary is dependent on location as below:

• London - £19,797 per annum (rising to £20,839 per annum after 12 months, subject to satisfactory performance)
• South East - £18,013 per annum (rising to £18,961 per annum after 12 months, subject to satisfactory performance)
• National - £17,155 per annum (rising to £18,058 per annum after 12 months, subject to satisfactory performance)

London - The full time equivalent salary for this role is £32,996 based on 37.5 hours per week rising to £34,732 after 12 months service and subject to satisfactory performance

South East - The full time equivalent salary for this role is £30,022 based on 37.5 hours per week rising to £31,602 after 12 months service and subject to satisfactory performance

National - The full time equivalent salary for this role is £28,592 based on 37.5 hours per week rising to £30,097 after 12 months service and subject to satisfactory performance

To view the job profile, please click here

Closing Date: 6 May 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.