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Title:  Regional Service Manager
Location:  Liverpool, North West, GB, L3 2BY
Department:  Supported Living Services
Operation:  Sanctuary Supported Living
Requisition Number:  26380

We provide a range of environments for those who need extra support to live independently, from young people and those with disabilities, to the elderly in extra care schemes. Our strength lies in the quality of our people and we employ those who share our aims.









Why work for us?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential and live as independently as possible.   We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services and floating support, as well as Home Care and Extra Care. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


We have a great opportunity for a Regional Service Manager to provide expertise within the development and implementation of new business opportunities. This is a pivotal role in our organisation that will support with Sanctuary Supported Living’s business plans and strategy.


The role of Regional Service Manager will include

  • Supporting the delivery of the strategic plan for Sanctuary Supported Living by developing regional strategies and processes, identifying new opportunities and establishing new services to deliver commercial business growth.
  • Providing effective direction, guidance and support to area service managers within the region to achieve service transformations and improvements, successful implementation of new services and organic growth to meet business needs. 
  • Deputising for the Head of Service as appropriate.
  • Auditing, monitoring and investigating the performance of services in the region against key performance indicators and contracts.  Recommending improvements and ensuring solutions are implemented.
  • Managing the financial performance of services in the region, including the setting and monitoring of budgets that result in sustainable services.
  • Identifying, planning, delivering and communicating new trends and insights relating to needs, behaviours and attitudes of current or potential future services.
  • Leading large scale programmes and new business opportunities in the region to maximise growth, business opportunities and ensure effective implementation.


    Skills and experiences

  • Educated to degree level (or equivalent) or hold a management or relevant professional qualification
  •  Substantial knowledge of and working in a supported living services and regulated environment
  •  Comprehensive knowledge of current statutory legislation and good practice principles
  •  Comprehensive experience of analysing and diagnosing problems and implementing service improvements
  •  Comprehensive experience in delivering commercial business growth in the supported living market
  •  Comprehensive knowledge of working in a regulated environment
  • Due to the nature of this role a full, current driving licence is essential as is a willingness to travel


    Ready to join us?

    As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • Company car or car allowance
  • A pension scheme, with matching contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and wellbeing plans
  • A variety of on line discounts and rewards from major retailers
  • Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of  childcare services including after school clubs and summer camps
  • A wide range of learning and development opportunities


To view the job profile for this position, please click here


Closing Date:  26 April 2017


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.