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Title:  Insurance Coordinator


Worcester, West Midlands, GB, WR1 3ZQ

Department:  Administrative Services
Operation:  Sanctuary Group
Requisition Number:  50224

Sanctuary Group is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


Insurance Coordinator




£23,744 per annum (rising to £24,994 after 12 months, subject to satisfactory performance)  


35 hours per week



Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary Group employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 


We are looking to recruit an Insurance Coordinator to support the delivery of an effective insurance service that meets compliance and regulatory requirements of the organisation, and responds to customer needs. You will utilise strong administration, IT and organisational skills to assist in the delivery of an effective insurance service as part of the overall risk management provided by the team to Sanctuary Group.


The role of Insurance Coordinator will include:

  • Administrative support  for the insurance services
  • Managing and coordinating motor insurance, with a focus on motor claims
  • Maintaining relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
  • Delivering a high level of customer service
  • Resolving queries or setting into motion the means of resolution, insuring the customer is kept informed


Skills and experiences:

  • Recent experience of undertaking a similar role within an insurance or fleet environment is desirable
  • A strong background in administration and customer service is crucial to success in this role
  • An awareness of data protection and confidentiality is essential
  • Ability to communicate with a range of customers and deal with their queries
  • Proficient user in Microsoft Word, Excel and Outlook or similar


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with matching employer contributions from Sanctuary up to set limits
  • 25 days leave (rising to a maximum of 30 days) plus public holidays
  • Life assurance
  • Health & well-being plans
  • Discounted products & services
  • Personal advice and counselling
  • Family-friendly arrangements
  • Tax efficient savings through our Cycle to Work scheme
  • Learning and development opportunities


To view the job profile please click here


Closing Date: 19 September 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Administrative Assistant, Administrative