Title:  Director's Secretary

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Director’s Secretary

Base office location may vary dependent upon suitable candidate - balance of home and office working

£29,487 - £31,039 per year

37.5 hours per week

We have an exciting opportunity for a diligent Secretary with a strong attention to detail to join our Housing team. In this role, you will support the Director of Housing and Customer Services with day-to-day tasks, manage their diary, and help prioritise their workload.

The role of Director’s Secretary will include:

• Manage all enquiries on behalf of the Director acting as the initial point of contact for incoming calls and mail, proactively making decisions on which information needs to be brought to their attention.
• Maintain and monitor the Director's diary, managing conflicts and priorities including screening meeting requests, scheduling internal and external meetings.
• Respond to ad hoc requests as necessary, preparing and collating information and reports on behalf of Directors in a timely manner to effectively communicate key business messages.
• Manage the resolution of HR processes including recruitment and payroll issues and maintain related records on behalf of the Senior Manager / Director ensuring confidentiality.
• Communicate effectively and maintain good working relationships with internal and external stakeholders to ensure any issues are identified and dealt with appropriately, including investigating and responding to complaints.
• Provide administrative support by preparing, collating and distributing agendas and other relevant documentation and take minutes at meetings to ensure effective record keeping.
• Maintain effective financial systems by operating within appropriate financial policies and procedures to ensure compliance with regulations.

Skills and experiences:

• Previous experience in a similar secretarial role, or an NVQ in business administration
• Experience in writing board reports is desirable
• Ability to think on your feet and solve problems
• Experience handling confidential and commercially sensitive data
• Excellent communication, interpersonal, and customer care skills
• Strong organisational skills with the ability to meet deadlines and manage workloads effectively
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £29,487 per annum (rising to £31,039 per annum after 12 months, subject to satisfactory performance)
• The full time equivalent salary for this role is £27,521 based on 35 hours per week rising to £28,970 after 12 months service and subject to satisfactory performance

View the job profile (if the link is unavailable please visit the Sanctuary careers website)   

Closing Date: 26/05/2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.