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Title:  Business Analyst - SSL


Worcester, West Midlands, GB, WR1 3ZQ

Department:  Business Planning
Operation:  Sanctuary Supported Living
Requisition Number:  180202

Business Analyst – Sanctuary Supported Living 


Balance of home and office working (Base location will be dependent upon suitable candidate)

£43,719 - £46,019


37.5 hours per week – Monday to Friday 9:00am to 5:00pm



Would you like to work for a charitable not-for-profit organisation? Could you help transform and develop our services?


We have a great opportunity for an experienced Business Analyst to undertake detailed analysis of operations and recommend a wide range of improvement measures.  You will ensure the successful delivery of business change projects throughout Sanctuary Supported Living, supporting improvements and efficiencies for the benefit of both our internal and external customers. This role will offer the successful candidate the opportunity to make a real difference and deliver on significant business improvement projects.

You will be responsible for undertaking detailed analysis, process mapping, recommending improvement measures for the business and supporting the delivery of the resulting projects.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.


Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.


The role of Business Analyst will include:

  • Making recommendations to the Senior Management Team to support decisions on any area of business change
  • Liaising with internal and external customers to identify business needs
  • Performing analysis to enable the implementation of effective change
  • Supporting projects throughout the project lifecycle to ensure objectives are achieved
  • Reviewing key business issues and considering how best to improve business performance
  • Conducting data analysis to establish areas requiring improvement
  • Documenting and implementing new and existing project management processes to achieve project efficiencies and cost reductions
  • Ensuring processes are communicated to and fully understood by all stakeholders
  • Manging a broad range of stakeholders at all levels throughout the business
  • Delivering system, process and cultural change


Skills and experiences:

  • Previous experience of undertaking business analysis, identifying and implementing business improvements and knowledge of systems implementation and optimisation
  • Proven experience in the completion of business change impact assessments  
  • Experience delivering business improvement projects within time, quality and budget constraints and creating business cases for change and other project documentation
  • Knowledge of business requirement definition, leading to technology implementation
  • The ability to manage a variety of stakeholders, sometimes with competing objectives
  • Experience producing quality business documentation, including process documentation and developing robust policy documentation           
  • The ability to develop strong relationships with other programmes to identify efficiencies and dependencies to delivery
  • Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential


Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.

Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • £43,719 per annum (rising to £46,019 after 12 months, subject to satisfactory performance)


Read the full job profile here


Closing Date: 04 July 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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