Title:  Area Manager - Housing

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Area Manager – Housing

Stoke

£39,543 - £41,624 per year

37.5 hours per week – Monday to Friday

We have an opportunity for an Area Manager – Housing to join our team based in Stoke. You will oversee the day to day management of a team of ten Housing Officers and eleven Scheme Managers and support the achievement of regulatory and performance targets. We are seeking a candidate with a strong customer focus to be a visible presence in our Neighbourhoods.

The role of Area Manager - Housing will include:

• Ensuring anti-social behaviour, compliance checks and general estate management are dealt with in line with relevant policies and procedures
• Contribute, along with other Area Managers, to the management of the North housing portfolio
• Carry out performance management meetings with the team and on an individual level
• Effectively manage complaints
• Assist, support and advise members of the team in complex matters, ensuring the required training is provided
• Manage and approve invoices and contribute to budget setting
• Support the team with service charges and queries
• Attend court as required to support officers in complex legal cases
• Contribute to meetings with stakeholders, internal and external, either face to face or via teams

Skills and experiences:

• A relevant qualification in housing management and / or be working towards a qualification
• A basic knowledge of Microsoft Office
• Knowledge of relevant housing legislation and regulatory frameworks
• An excellent understanding of tenancy management particularly successions, mutual exchange and tenancy changes
• An understanding of how to apply principles of case work to effectively manage anti-social behaviour
• An understanding of risk management and how this applies to housing management
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £39,543 per annum (rising to £41,624 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 30 June 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.