Title:  Call Handler

Call Handler

Eden Point, Three Acres Ln, Cheadle Hulme, Cheadle SK8 6RL

£13.22 per hour – Pay rate effective 1st April 2025

Enhancements included for Night shifts and Bank Holidays

35 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Call Handler at Eden Point, Cheadle.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Call Handler will include:

• Undertaking responsive and proactive call handling duties
• Responding to emergency calls from customers

• Updating and maintaining data systems and customer records
• Delivering a high quality standard of service to customers
• Hybrid working after 6 months

Skills and experiences:

• Previous experience working in a similar role
• Excellent customer service skills
• Excellent communication and listening skills
• Strong organisational skills, with the ability to work to deadlines and targets
• Basic knowledge of information systems and databases
• Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• Comprehensive Induction and extensive training and development opportunities
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme

Job Reference: 224083

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time.  Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.