Title:  Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Mobile Working – covering Dorset and Hampshire

£32,242 - £35,636 per year

37.5 hours per week – Monday to Friday – 9:00am to 5:00pm

This role is for a Housing Officer within our Independent Living service, responsible for providing services to our residents in aged-defined accommodation across the areas of Dorset and Hampshire.  The role will involve the management of a team of Scheme Managers who look after the day to day running of their schemes, as well as providing local tenancy and estate-based services to our customers.

The role of Housing Officer will include:

• Responsibility for a patch consisting of specialist housing for customers over 55 years of age, across multiple sites
• Effective management of anti-social behaviour cases and complaints about service delivery
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse; anti-social behaviour; and safeguarding
• Working closely with administrative colleagues to complete a range of tenancy management processes, which can include tenancy conversions; permissions; mutual exchanges; successions; service charges; and enforcement of tenancy breaches

Skills and experiences:

• Proven experience of undertaking a similar role and preferably will hold a CIH level 3 qualification
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent communication and customer care skills
• Excellent understanding of written and spoken English
• Working knowledge of relevant regulations and good practice
• Regular travel will be a requirement of the role. Therefore, a full valid driving licence and access to a vehicle is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role Salary is dependent on successful candidate’s home location/ local office base as below:

• South East region - £33,854 per annum (rising to £35,636 per annum after 12 months, subject to satisfactory performance)

• Elsewhere in the UK - £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 23 February 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.