Title:  Service Delivery Manager - Commercial Gas

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager – Commercial Gas

Can be located anywhere within the North or Northwest regions

£44,936 - £47,301 per year

40 hours per week, Monday – Friday, 8am to 4:30pm

We have an opportunity for a Service Delivery Manager - Commercial Gas to join our team based in the North or Northwest. As a Service Delivery Manager - Commercial Gas, you will cover different sites across the regions and you will coordinate and ensure the delivery of a high quality Commercial Gas Operations Service nationally that meets contract and service specifications and customer expectations. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager – Commercial Gas will include:

• Supervise the carrying out of construction, fault fixing and maintenance duties in accordance with contract and service specifications to external contractors
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
• Support the coordination, communication and maintenance of relationships with internal and external customers, identifying and shortfalls in service delivery and ensuring they are dealt with appropriately
• Assist operational staff in resolving difficult problems, ensuring customers are kept informed, in line with agreed processes and in accordance with contract and service specifications
• Carry out installation, fault fixing and maintenance duties, specifically but not limited to commercial boilers
• Provide support to Commercial Gas operations manager in managing all external commercial gas contractors.
• Review all quotations received from external contractors, checking VFM, materials and labour, and works recommended.
• Carryout a % of on site audits, checking works quoted by external contractors
• Carryout a % of on site audits on quoted works completed by external contractors
• Review external contractors on site audits reports
• Work closely with compliance to ensure that all contractors have scheduled commercial servicing.
• Support with emergency situations and work with contractors to find the most appropriate solution

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, HTR1, Gas Auditing Qualification, G3 - Unvented/Hot Water Vessels Certificate, Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.  Copies and CSCS cards will not be accepted

• Recent experience of undertaking a similar role, preferably within a commercially focused Gas Operation

• Proven experience of analysing and diagnosing complex problems and implementing effective solutions
• Ability to use and update computerised systems (including PDA) for work scheduling
• Working knowledge of the application of Health and Safety legislation
• Experience of effectively recruiting, managing and developing staff
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £44,936 per annum (rising to £47,301 per annum after 12 months, subject to satisfactory performance)

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 17 June 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.