Title:  Deputy Regional Head of Service

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Deputy Regional Head of Service – Property Services (North & Northwest Region)

Location: Based anywhere within the North and Northwest of England

Salary: £73,668 per annum, rising to £77,546 after 12 months (subject to satisfactory performance)

Hours: Full-time, 40 hours per week

Benefits: Company Car or Car Allowance Buy-Out of £9,800 per year, plus an extensive employee benefits package

Lead with purpose. Deliver with impact.

Sanctuary Property Services is seeking an experienced and driven Deputy Regional Head of Service to join our senior leadership team. Covering a diverse portfolio of over 27,000 homes across the North and Northwest of England, this is your opportunity to shape and lead high-quality, customer-focused property services at scale.

As Deputy Head, you will support the operational leadership and performance improvement of our in-house repairs, voids, compliance, estate services, and planned maintenance teams. You will also play a key role in health and safety, asset reinvestment programmes, and the management of our supply chain and framework contractors.

What you’ll be doing:

• Leading and supporting the delivery of responsive repairs, voids, estates, and planned investment programmes through internal teams and external partners

• Driving operational performance, value for money, and enhanced customer experience
• Managing capital and revenue budgets to ensure high-quality, cost-effective outcomes
• Building strong relationships with internal stakeholders and supply chain partners
• Leading continuous improvement initiatives and implementing best practices across the region
• Supporting compliance, health and safety, and surveying activities with robust governance
• Contributing to regional and national strategic decision-making with senior leaders

What we’re looking for:

• Substantial experience in property services leadership, ideally within housing or a similar sector

• Strong commercial acumen and a proven track record in delivering operational improvements
• Experience in managing people, projects, and budgets in a complex, multi-stakeholder environment
• Deep understanding of housing legislation, compliance, and asset management practices
• Excellent problem-solving skills with a focus on outcomes, customer service, and innovation
• Working knowledge of Health & Safety legislation and risk management practices

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £73,668 per annum (rising to £77,546 per annum after 12 months, subject to satisfactory performance)

Location: You can be based anywhere in the North or Northwest of England, with frequent regional travel expected.

Apply now and become a key part of a mission-driven team, shaping the future of property services across the North

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 11 June 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.