Title:  Administration Officer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Sheffield based with a balance of home and office working

£26,592 - £27,992 per year

40 hours per week – Monday to Friday

We are seeking an Administration Officer to join our team based in Sheffield. As Administration Officer you will work to provide an efficient and comprehensive support and administrative service to the regional teams within the Sanctuary Maintenance Services. Responsibilities will include raising orders for repairs, managing Outlook mailboxes, handling order queries and providing information to internal and external customers.

The role of Administration Officer will include:

• Delivering, maintaining, and monitoring effective and efficient administrative systems
• Monitoring, managing, and answering queries and all other contact from customers, suppliers, and contractors
• Supporting Sanctuary Property Servies by ensuring accurate and timely information is collected, collated, prepared, and presented
• Delivering services to the appropriate KPI’s and service standards, responding effectively and efficiently, working to deadlines and targets

Skills and experiences:

• Proven experience of working in a similar administrative role within a customer focused environment
• Some experience of producing and analysing statistical information would be advantageous
• Team player with the ability to also work independently and use your own initiative
• Strong working knowledge of Microsoft Word & Excel (or similar)
• Proven experience of working to deadlines with the ability to prioritise your own workload

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues 
• £26,592 per annum (rising to £27,992 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) 

Closing Date: 8 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.