Title:  Assistant Accommodation Manager

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Assistant Accommodation Manager

Tramways, Salford

£23,484 - £24,720 per annum

35 hours per week – Monday to Friday, 9am to 5pm

We’re looking for an Assistant Accommodation Manager to join our Accommodation Management team based in Salford. The team are responsible for the safe and smooth running of student accommodation. Your duties will include providing excellent customer service and ensuring the students have a great experience by planning student events and parties.

The role of Assistant Accommodation Manager will include:
•    Ensuring that a high-quality service is delivered and meets customer expectations 

•    Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informed
•    Ensuring property inspections, health and safety and compliance checks are completed in line with legislation and policy
•    Supervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staff 

•    Assisting the Accommodation Manager with the debt recovery process 
•    Developing and maintaining excellent relationships with internal and external customers
•    Working with the wider team on monthly checks of buildings, raising repairs ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checks 
•    Complaints management and raising purchase orders

Skills and experiences:
•    Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential 

•    NVQ3 in relevant area (e.g., business administration, customer service) is desirable
•    Some experience of providing administrative support services and using a residential booking system
•    Experience of managing staff within a customer facing environment 

•    Working knowledge of working to deadlines and prioritising work loads
•    Excellent communication and customer service skills
•    Previous experience of Microsoft Office applications including Word and Excel

Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering: 

•    £23,484 per annum (rising to £24,720 per annum after 12 months, subject to satisfactory performance)
•    25 days leave rising to a maximum of 30 days (plus public holidays)
•    A pension scheme with employer contributions from Sanctuary 

•    Life Assurance
•    Employee Advice Service including counselling
•    Cycle to Work Scheme
•    Voluntary health plans
•    Employee discounts
•    Wellbeing support and tools
•    Employee recognition scheme

Job Reference: 222159

Closing Date: 15 December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.