Title:  Multi-Trade Chargehand

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Chargehand

Paignton – covering the South West region

£34,939 - £36,778 per year

40 hours per week

We are seeking a proactive and organised Chargehand to join our dynamic response repairs team in the South West region, covering Cornwall and Paignton. The successful candidate will play a key role in supporting the Service Delivery Manager in the day-to-day running of our responsive team, helping to manage engineers, plumbers, carpenters, and electricians, ensuring targets are met and work is delivered to the highest standard. You will help oversee the smooth running of operations, providing guidance and support to the team while ensuring adherence to health and safety protocols.

The role of Multi-Trade Chargehand will include:

• Assisting with the daily management of a team and overseeing repairs and refurbishment of properties, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Ensuring H&S policies and procedures are followed on site, maintaining compliance for health and safety
• Ordering materials, and liaising with suppliers for material availability
• Ensuring works are completed to KPI targets and financial recovery for completed void works
• Maintaining good morale for the team and encouraging high levels of performance

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to NVQ Level 2 in a core subject. NVQ Level 3 in Plumbing if plumbing is core, currently undertaking the qualification or prepared to undertake this qualification with the support of Sanctuary Group 
• Recent experience of undertaking a similar role supervising staff
• Good communication, interpersonal and customer care skills
• Analysing and diagnosing problems and implementing effective solutions
• Basic skills in use of Microsoft office, Excel, Outlook and Word
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.  Copies and CSCS cards will not be accepted.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £34,939 per annum (rising to £36,778 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 30 September 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.