Title:  Bank Concierge

Bank Night Concierge  

Trafalgar House, 176 London Road North, Lowestoft, Suffolk, NR32 1HB

£11.61 per hour

Hours as and when required

Sanctuary Supported Living is delighted to be recruiting for a Bank Night Concierge at our homelessness service, Trafalgar House in Lowestoft

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Bank Night Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Ensuring an excellent service is provided to our customers
• Occasionally organising and running social activities e.g. film nights
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customers notes 
• This role will require lone working role for the majority of the shift

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Good communication skills

• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Job Reference: 220650

Closing Date: 29 September 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.