Title:  Regional Income Manager

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Regional Income Manager

London

£56,163 - £59,119 per year plus Company Car or Car Allowance

37.5 hours per week – Monday to Friday – 9:00am to 5:00pm

We are looking for a Regional Income Manager to join our Housing Team in London. In this role you will lead and manage the effective delivery of income and welfare services for the local operations and central teams, ensuring that all services are delivered to an exemplary standard in accordance with the Income Services Operational Plan and Budget to meet with wider aims of the Group. We are looking for someone who is proactive, target motivated and customer orientated.

The role of Regional Income Manager will include:

• Developing, building and maintaining relationships with key stakeholders, CSC Income, residents, staff and external agencies to ensure the effective management of income services and maximisation of income. Proactively identifying any shortfalls in service delivery and ensure these are acted upon.
• Overseeing the delivery of a high quality income service for the local and central operations that maximises income streams to the business, ensuring that local Key performance indicators for income and arrears are achieved and that all revenues streams are maximised
• Overseeing the provision of an effective income advisory service to current and future tenants, ensuring that rental income is maximised throughout the tenancy to promote sustainment
• Maintaining effective financial systems by operating within appropriate financial policies and procedures to safeguard the organisation’s financial interests maximise income and ensure financial compliance.
• Overseeing the effective management of all complaints for service areas in line with policy, focusing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.
• Meeting all legislative and regulatory requirements for income management activities, ensuring all pre court protocol processes and evictions are adhered to

Skills and experiences:

• Degree, management qualification or relevant professional qualification preferably in a business related subject
• Institute of Housing qualification or knowledge and ability at an equivalent level
• Proven experience of delivering high quality housing or customer services
• Proven experience of good practice resident involvement or customer participation activities and practices
• Proven experience of prioritising workloads and an ability to deliver against deadlines
• Comprehensive knowledge of relevant regulations, legislation and good practice
• Some experience in budget preparation and control
• Proven experience of analysing and diagnosing problems and implementing effective solutions
• Some experience of housing or rent management systems
• Excellent interpersonal and customer care skills
• Experience in Microsoft Office packages including Word, Excel and Outlook
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £56,163 per annum (rising to £59,119 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 15 June 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.