Title:  Housing Support Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Support Officer

East London based with a balance of home and office working

£28,288 - £29,776 per year

37.5 hours per week

We have a great opportunity to join our team in the role of Housing Support Officer. This is an exciting time to join the team as you’ll be helping to shape the team’s processes by looking at the way we work in a new light. During your working day you’ll be visiting multiple properties, including houses and flats, within your geographical area, completing annual fire door checks.

The role of Housing Support Officer will include:

• Completing property inspections
• Completing health and safety compliance checks
• Updating resident information forms 
• Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
• Extensive travel throughout the geographical area covered

Skills and experiences:

• Previous experience within either customer service or property inspection.
• Knowledge of compliance and health and safety
• Great organisational skills and ability to manage and prioritise your own diary
• Clear communication skills
• Ability to complete tasks within set deadlines
• Competent using mobile technology to complete worksheets
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,288 per annum (rising to £29,776 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 3 February 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.