Title:  Deputy Accommodation Manager

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Deputy Accommodation Manager

Dinwiddy House, Kings Cross, London, N1 9NF

£32,291 - £33,990 per year

35 hours per week

We are looking for a Deputy Accommodation Manager to join our Accommodation Management team based in London. Your role as a Deputy Accommodation Manager will include managing a team of Assistant Accommodation Managers.

The role of Deputy Accommodation Manager will include:

• Assist with the management and development of all staff on site.
• Support staff and customers in resolving difficult problems, anti-social behaviour and complaints, ensuring customers are kept informed.
• Assist in the development and implementation of effective operational plans to ensure that service delivery meets contracted quality standards as well as client and customer requirements and expectations.
• Liaise with external partners to ensure security, welfare and wellbeing of customers and staff.
• Assist with the management of maintenance and liaise with customers to resolve difficult problems, anti-social behaviour and complaints, ensuring customers are kept informed, in line with agreed processes, Group policies and procedures.
• Manage the recruitment, performance and development of staff to ensure the required skills are available to fulfil contract and service specifications in line with customer expectations and business and company policies and procedures.
• The job holder will ensure that they fully always understand and fulfil their responsibilities in respect of both health & safety and equality & diversity.
• Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives.
• Covering other sites may be occasionally required.

Skills and experiences:

• Some experience of working in in the student accommodation, hotel, hospitality or property sector.
• Some experience of staff management within a customer facing environment.
• Manage and maintain effective working relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Support the operational delivery of cost-effective services by operating within appropriate financial policies and procedures and agreed budgets to ensure the economic viability of services.
• Proven experience of working to deadlines and prioritising workloads.
• Assist the management of occupancy through working with partners and local educational institutions to ensure KPIs are delivered in line with Group objectives.
• Monitor accounts and facilitate debt recovery.
• General admin including proficient user of Microsoft packages including Excel, Word, Outlook and Teams

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Our Benefits

• As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £32,291 per annum (rising to £33,990 per annum after 12 months, subject to satisfactory performance)

Job Reference: 222747

Closing Date: 19 January 2025

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.