Title:  Apprentice - Customer Service

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Apprentice - Customer Service

Fixed term contract initially for 12 months

Don Grafton House, London

Starting salary year 1: £15,379

35 hours per week

Our award-winning Apprenticeship programme offers you a chance to study for a practical qualification while contributing to the success of a fast-paced, constantly evolving organisation.

This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with a market leading training provider - Lifetime Training - the programme offers you a chance to study for a Customer Service Practitioner Level 2 nationally recognised qualification, while contributing to the success of a fast-paced, constantly evolving organisation.

As a Customer Service Apprentice, you will join our team who manage the on-site accommodation and welfare of our students in residence at Don Gratton House. Working alongside a friendly and supportive team including a Deputy Accommodation Manager, Assistant Accommodation Managers plus our housekeeping teams you will have the opportunity to shadow every operation on site.  

The role of Apprentice – Customer Service will include:

• Working on reception and answering/diverting calls in a professional manner
• Providing key customer service and administration support including dealing with customer queries by email, face to face and telephone
• Managing incoming and outgoing post
• General administration duties
• Organising, filing, processing, and managing correspondence

Skills and experiences:

• A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
• Good working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Ideally you will have some experience within customer service (face to face, telephone and/or written communication)
• Approachable, with great interpersonal and relationship building skills
• You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative to solve problems
• You will be a flexible and adaptable team player used to working in a fast based, changing environment

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition schemes

Please note that initial contact to shortlisted applicants will be via Lifetime Training who will be in contact for an initial discussion about the role and to run through their standard Apprentice eligibility checks.

Job Reference: 220427

Closing date: 22 September 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.