Title:  Quality Assurance Manager - FRA Audits

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Quality Assurance Manager – FRA Audits – North

Homeworking

£44,320 - £46,653 per year plus company car or car allowance

35 hours per week

We have an opportunity for a Quality Assurance Manager to join our fire compliance delivery team, including 18 fire risk assessors, 5 fire project managers and a QA Auditor. You will be in volved in the auditing and validation of fire risk assessments, completion of desktop and face to face audits with assessors based in the North, Northwest and Scotland regions. You will be the 2nd signature sign off on high risk fire risk assessments.

The role of Quality Assurance Manager – FRA Audits will include:

• Undertake quality reviews of Fire Risk Assessments completed in the Group program and assess business performance against regulatory and service delivery requirements
• Plan, manage and implement audit review programmes, to assess Compliance performance against regulatory and service delivery requirements for the fire operations FRA assessor delivery team
• Lead on the Quality Assurance issue investigations in relation to Fire Risk Assessments to assess Compliance impact, root cause and resolution for the fire assessor operational delivery team
• Manage the development of action plans, in accordance with review outcomes and good practice, to assist Operations in improving service delivery and performance

Skills and experiences:

• Level 4 diploma in fire risk assessments (minimum), FRA validators certification
• Proven experience of providing administrative support to senior management
• Proficient in Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
• Strong communication and influencing skills
• Proven experience of working to deadlines and prioritising work loads

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £37,414 with an additional policy allowance of £6,906 per annum (rising to £39,383 with an additional policy allowance of £7,270 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 28 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.