Title:  Area Service Manager

Area Service Manager

Covering the Kent region

£53,984.76 per annum - rising to £56,826 after 12 months, subject to satisfactory performance plus Company Car or Car Allowance (£8,279.44)

37.5 hours per week with flexibility to meet business need, predominantly Monday to Friday, 9am- 5pm

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We are proud to be an award-winning organisation with industry accolades recognising our outstanding teams and services.

As a supported housing provider, we are committed to making sure that the housing we provide is suitable, safe and homely and that the support we provide is tailored to individual needs. Our teams work hard to provide the highest quality care and support quite often going above and beyond.

The awards and accreditations we’ve achieved only tell a small part of the story, but they do shine a light on the positive impact that supported living services can in helping people on their pathway to independence

The role of Area Service Manager will include:

• As part of your role, you will take on the role of Registered Manager with Ofsted for our Young People Housing Related Support Services in the area supporting the local management team.
• Lead and manage the delivery and strategic development of high quality services for a geographical service area that respond to customer, organisational and financial needs and result in the creation or continuation of sustainable services in support of business aims and objectives.
• Support the delivery of the strategic plan for Sanctuary Supported Living, developing strategies and processes, identifying new opportunities and establishing new services in support of business aims.
• Manage the financial performance of services within the service area, including setting and managing budgets, ensuring the commerciality of the service by meeting targets.                                                      
• Ensure that supported living activities meet all legislative and regulatory requirements to ensure a safe and secure environment for customers and minimising potential risks.                                                           
• Identify, plan, deliver and communicate new trends and insights relating to needs, behaviours and attitudes of current or potential future services.                                                        
• Develop and actively manage relationships with internal and external customers and stakeholders, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.                      
• Audit and monitor performance of the service area against key performance indicators and contracts, investigating reasons for poor performance, recommend improvements and manage the implementation of solutions.                                                  
• Manage the recruitment, performance management and development of quality staff to ensure that the resources are managed effectively to meet business needs.

Skills and experiences:

• Comprehensive experience in young people’s ofsted services (minimum 2 years)
• Experience of CQC, Ofsted, Housing Related Support Services                        
• Comprehensive knowledge of relevant current statutory legislation and good practice principles              
• Proven experience of local authority commissioning, budget preparation and cost control                        
• Proven experience of working to deadlines and prioritising work loads                                           
• Proven experience of analysing and identifying problems and implementing effective solutions               
• Proven experience of stakeholder liaison and relationship building                                     
• Proven experience in staff management                                          
• Due to the nature of this role a full, current driving licence is essential as is a willingness to travel

Are you ready to be your best?

At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Supported Living an amazing place to work. That's why we provide a package that includes support for: 

Your Mind and Body 

• Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period) 
• Confidential 24/7 employee advice service (Includes medical and legal advice) 
• Wellbeing resources through our employee platforms including Aviva Digicare 
• A greener commute with our Cycle to Work scheme 

Your Financial Wellbeing 

• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice 
• Exclusive discounts through our e-hub platform  
• Securing your future with our contributory pension plan, matched up to 7% 
• Life assurance 
• Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period 

Your Job 

• 25 days annual leave (rising to a maximum of 30 days) plus bank holidays  
• Complimentary meals during shifts lasting over 10 hours  
• Growth and development with us through comprehensive training and internal career opportunities  
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network 
• Loyalty recognition scheme for 12 month’s service onwards 

Job Reference: 222751

 #ManagementSanc

Closing Date: 12 January 2025

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.