Title:  Multi-Trade Operative

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Operative

Ipswich based – covering Essex, Suffolk and Norfolk

£33,702 - £35,476 per year

40 hours per week

We have an opportunity for a Multi-Trade Operative to join our Responsive Repairs team, based in Ipswich. With a mix of skills and qualifications, the role will involve working on repairs for void properties and will cover all aspects of general building repairs and maintenance, including doors and windows. The role is mainly lone working with opportunities to work with the wider team as and when required, sharing out of hours call outs on a rota basis. With a company van and tools included the role will cover the sites across Essex, Suffolk and Norfolk.

The role of Multi-Trade Operative will include:

• Carry out construction, fault fixing and maintenance duties in line with contract specifications
• Instillation of new kitchens, bathrooms, wet rooms, windows, doors and fencing
• Ensure tools and equipment are maintained in good condition and restocking these when needed
• Respond positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Providing accurate and timely information on the progress of works that is easily understood by the customer

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 2 in a core subject (plumbing, carpentry, electrical) NVQ Level 3 in Plumbing if plumbing is core or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
• Awareness of health and safety regulations and working legislation
• Skills in some of the following disciplines – carpentry, plumbing, decorating
• Excellent customer service and communication skills
• Ability to prioritise workloads, work to deadlines and plan ahead
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.  Copies and CSCS cards will not be accepted.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 24 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £33,702 per annum (rising to £35,476 per annum after 12 months, subject to satisfactory performance)

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Closing Date: 9 December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.