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Title:  Scheme Manager


Hull, Yorkshire and Humberside, GB, HU9 2AY

Department:  Housing Services
Operation:  Sanctuary Housing
Requisition Number:  144681

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Scheme Manager


Balfour Lodge & Rowan Lodge


£19,219 - £20,230 per year


35 hours per week


We are looking for a Scheme Manager to join our Hull Housing Management team. Comprising of 14 members of staff, the team provide intensive housing management services to customers. You will report into the Housing Officer and will complete daily tasks including providing tenancy advice, following up communal repairs and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older people in a housing management setting and is aware of safeguarding concerns.


The role will be split between 2 schemes in Hull, Balfour Lodge and Rowan Lodge, and will complete 17.5 hours per week at each scheme.


The role of Scheme Manager will include:

  • Completing mandatory compliance/health and safety checks such as fire and legionella checks
  • Providing tenancy advice to residents
  • Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
  • Wellbeing calls to residents via warden call system
  • Supporting the lettings team to manage vacant flats by carrying out viewings
  • Managing low level anti-social behavior
  • Promoting independent living and sign posting to appropriate agencies
  • Encouraging residents to organise and get involved in activities
  • Welcoming visitors to the scheme and helping to direct them to where they need to go
  • Providing cover at schemes in the region for other Scheme Managers


Skills and experiences:

  • Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
  • Experience of working with older people and understanding their individual needs or similar
  • Ability to work alone and manage workloads to meet deadlines
  • Working knowledge of handling confidential and sensitive information
  • Good interpersonal and customer care skills
  • Experience of using housing management software
  • Basic knowledge of Microsoft applications including Word, Excel and Outlook
  • Travel is a requirement of the role, therefore a full valid driving licence is essential


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £19,219 per annum (rising to £20,230 per annum after 12 months, subject to satisfactory performance)


The full time equivalent salary for this role is £20,592 based on 37.5 hours per week rising to £21,675 after 12 months service and subject to satisfactory performance


To view the job profile, please click here


Closing Date: 30 January 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. 

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