Title:  Regional Performance Manager

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Regional Performance Manager

Base office location may vary dependent upon suitable candidate - balance of home and office working

£49,514 - £52,120 per year

plus Company car or car allowance

40 hours per week

We have an opportunity for a Regional Performance Manager to join our team, based in the North of England. The main purpose of this role is to lead the collation, review and development of the governance process performance management metrics to support and drive the regional property services delivery teams. To ensure metrics are used in an effective and consistent way supporting continuous improvement in delivery of both subcontracted and internally delivered work ensuring that customers are provided with a high quality, cost effective and efficient service which responds to customer and organisational needs.

The role of Regional Performance Manager will include:

• Manage the provision of consistently high quality timely and meaningful information to senior management and external departments
• Lead the analysis, development and reporting of regional operational and financial performance insight
• Support the efficient delivery of services through effective operational and commercial awareness
• Increase internal engagement with key functions such as the work scheduling team and improve customer satisfaction
• Build and manage effective relationships with key stakeholders to identify areas which require monitoring and reporting for performance improvement

Skills and experiences:

• Degree, management qualification or relevant professional qualification
• Recent experience in a similar role
• Proven experience in working with others to deliver projects, including indirect reports and third party suppliers
• Comprehensive experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery
• Proven experience of senior stakeholder liaison and relationship building
• Excellent negotiation and presentation skills
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £49,514 per annum (rising to £52,120 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) 

Closing Date: 30 October 2024

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.