Title:  Onboarding Team Manager

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Onboarding Team Manager

Hull

£36,502 - £38,423 per year

37.5 hours per week

We have an opportunity for an Onboarding Team Manager to join our team based in Hull. The Onboarding Team manage the delivery of our high-quality housing support service that meets the identified needs of our prospective and current customers in accordance with allocation and lettings procedures. The role will manage a small team of approximately 5 staff.

The role of Onboarding Team Manager will include:

• Manage a team to ensure administrative systems are managed effectively and efficiently to support the delivery of accurate & up to date waiting lists
• Manage the provision of a range of housing options which helps customers maximise the search for suitable accommodation, advising on our allocations policy in accordance with policies, procedures, and relevant regulations
• Manage a team to deliver a high-quality service, focussing housing customers and rightsizing opportunities, ensuring applicant's information is effectively administered, to enable the right homes for customers
• Ensure the key management process for terminating tenancies is followed in a timely and effective manner, liaising with customers and internal teams
• Manage the effective recruitment, performance, and development of the team, ensuring that resources are deployed effectively
• Respond to complaints and customer feedback to meet customer expectations, effectively communicating progress and outcomes to the customer

Skills and experiences:

• Experience of delivery high quality tenancy services
• Proven experience of working to deadlines and prioritising workloads
• Previous experience of managing staff
• Experience of analysing and diagnosing problems and implementing solutions
• Excellent communication, negotiation and presentation skills
• Experience in the use of housing management systems, such as DocuSign, Abritias, Huume, Locata or similar, is desirable
• Relevant professional qualification, preferably in a business-related subject

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £36,502 per annum (rising to £38,423 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 11 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.