Title:  Administration Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Administration Officer

Customer Service Centre, Francis Street, Hull

£25,463 - £26,803 per year

40 hours per week - Monday to Friday

This job is based within the Property Services Hub in the Customer Service Centre (CSC) in Hull.  The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership and Commercial & Residential covering over 100,000 properties. The Administration Officer will provide quality administrative support for our maintenance function such as raising orders for repairs, managing Outlook mailboxes, handling order queries and providing information to internal and external customers.

The role of Administration Officer will include:

• Delivering, maintaining, and monitoring effective and efficient administrative systems
• Monitoring, managing, and answering queries and all other contact from customers, suppliers, and contractors
• Supporting Sanctuary Property Servies by ensuring accurate and timely information is collected, collated, prepared, and presented
• Delivering services to the appropriate KPI’s and service standards, responding effectively and efficiently, working to deadlines and targets

Skills and experience:

• Proven experience of working in a similar administrative role within a customer focused environment
• Some experience of producing and analysing statistical information would be advantageous
• Team player with the ability to also work independently and use your own initiative
• Strong working knowledge of Microsoft Word & Excel (or similar)
• Proven experience of working to deadlines with the ability to prioritise your own workload

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 23 days annual leave (rising to a maximum of 28 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £25,463 per annum (rising to £26,803 per annum after 12 months, once proficient)

To view the job profile, please click here

Closing Date: 1 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.