Title:  Housing Officer - Part Time

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer – Part Time

Toryglen, Glasgow

£17,568 - £18,493 per year

18.75 hours per week – Monday to Wednesday

We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of Housing Officers based at the Toryglen office in Glasgow. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working.

The role of Housing Officer will include:

• Responsible for a patch consisting of general needs, home for older people and affordable housing properties and MMR
• Effective management of patch including rent account, estate inspections and anti-social behavior cases
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Managing complaints about service delivery
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding
• Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches

Skills and experiences:

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent communication and customer care skills
• Proven experience of good practice resident involvement activities
• Excellent understanding of written and spoken English
• Working knowledge of relevant regulations and good practice
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Scotland Housing Association is one of the country’s largest social landlords.  We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.

We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £17,568 per annum (rising to £18,493 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £35,137 based on 37.5 hours per week rising to £36,986 after 12 months service and subject to satisfactory performance

To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 21 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.