Title:  Factoring Assistant

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Factoring Assistant

Toryglen – Glasgow based with a balance of home and office working

£31,092 - £32,728 per year

37.5 hours per week – Monday to Friday, 9:00am – 17:00pm

We are looking for a Factoring Assistant to join our team, with a view to be based at the Toryglen office, Glasgow. As a Factoring Assistant you will be part of a small factoring team who work both remotely and in the office. You will provide a front line service to the factored owners we provide a service to across Scotland. This includes the billing and tracking of communal repairs.

The role of Factoring Assistant will include:

• Billing, collating information and debt recovery of factoring debts
• Liaising, consulting and responding to residents to ensure involvement activities are accessible and meet customer expectations
• Focusing on first contact resolution for all service area complaints and identifying opportunities to further improve customer experience
• Supporting the management and maintenance of relationships with key stakeholders, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Delivering, improving and maintaining effective and efficient administrative processes to ensure provision of services in line with customer needs
• Working with various internal teams including housing management, maintenance and compliance

Skills and experiences:

• Working knowledge of delivering high quality factoring services or similar is desirable

• Excellent customer service skills and good communication is essential
• Proven experience of working to deadlines and prioritising work loads
• Some experience analysing and diagnosing problems and implementing effective solutions
• Experience of using Microsoft packages (Word, Excel and Outlook), or similar
• Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable

Why work for us?

Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.

We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £31,092 per annum (rising to £32,728 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 5 December 2024

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.